Store
Policy
Welcome to Our Privacy Policy
At iSalesdublin.com, we value your privacy and are dedicated to safeguarding your personal data. This document outlines how we utilize your personal information when you engage with our website, including any data you may provide us during product or service purchases. It also delineates your privacy rights and the legal protections afforded to you.
**About Us**
ISalesdublin.com operates in Ireland, providing ICT devices both wholesale and retail through our online and partner stores. When we refer to "we," "us," or "our" in this policy, we are addressing the relevant ISalesdublin.com entity responsible for processing your data.
**Types of Personal Data We Collect**
Personal Data encompasses any information through which you can be identified. This includes but is not limited to:
- Identity Data: First name, last name, date of birth, language
- Contact Data: Email address, contact number, full address
- Financial Data: Bank account and payment card details
- Billing Data: Payment details for products and services purchased
- Technical Data: IP address, browser type, operating system details
- Profile Data: Username, password, purchase history, interests, preferences
- Usage Data: Information about your interaction with our website, products, and services
- Marketing and Communications Data: Preferences for receiving marketing materials and offers
- Customer Care Data: Feedback and survey responses
We also process your personal data to derive information for personalized offers, ensuring it does not directly or indirectly reveal your identity.
**Data Collection Methods**
We collect data from you through various means, including:
- Direct interactions: Filling online forms, corresponding via post, phone, or email
- Purchase of products or services
- Account creation on our website (if required)
- Subscription to services or communications
- Participation in online surveys or feedback (if required)
**Legal Basis for Processing Your Data**
We process your personal data under the following circumstances:
- To fulfill contractual obligations with you
- For legitimate business interests, provided they do not override your rights
- To comply with legal or regulatory requirements
**Your Rights**
You have rights under data protection laws, including access, editing, deletion, and data portability. These rights apply to automated information you provided consent for or information used to fulfill contractual obligations.
**Children's Privacy**
Our website, app, and services are not intended for children under 13. We do not knowingly collect or process information from individuals under 13 years of age.
For further inquiries, please contact support@isalesdublin.com.
In-Store Return Policy
Return Procedure for Online and In-Store Purchases
Thank you for shopping with iSalesDublin. To facilitate a smooth return process, please review our return policy below:
Return at Our Store:
All products, whether purchased online or in-store, must be returned in person at our store location. We do not accept returns by mail or courier service.
Eligibility for Refunds:
Only faulty products are eligible for a refund. If a product is found to be faulty, the customer is entitled to a refund or replacement, provided that the product is still available in-store. Faulty products must be returned within 30 days of the purchase date to be eligible for a refund or replacement.
No Returns for Change of Mind:
We do not accept returns if the customer changes their mind about a purchase. Customers are encouraged to carefully consider their purchases before completing the transaction.
Return Conditions:
To qualify for a refund or replacement, the returned product must meet the following conditions:
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The product must be returned within 30 days of the purchase date.
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It must be in its original packaging and undamaged in any way, including scratches, dents, cracks, or any other damages.
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The customer must provide a valid proof of purchase, such as a receipt or order confirmation.
Process for Returning Faulty Products:
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Bring the faulty product along with its original packaging and proof of purchase to our store location within 30 days of the purchase date.
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Our staff will inspect the product to verify the reported fault and assess its eligibility for a refund or replacement.
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If the product is still available in-store and meets the return conditions, the customer may choose between a refund or replacement.
Additional Information:
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Refunds will be issued using either Cash payment, Card Payment, or Store-Credit payment method.
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If the faulty product is no longer available in-store, we may offer an alternative product of equal value or issue a store credit.
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We reserve the right to refuse returns that do not meet the above criteria or are not accompanied by a valid proof of purchase.
For any further inquiries or assistance regarding our return policy, please feel free to contact us or speak to one of our store staff members.
Store Policy on Deposits and Pre-orders:
Deposits:
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If a customer places a deposit on an in-store product to be placed on hold, they have a maximum period of two weeks to return and pay the outstanding balance to collect the product.
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Should the customer decide to cancel the purchase after placing a deposit, they will not be entitled to a full refund of their deposit.
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Failure to complete the purchase and collect the product within the specified two-week period will result in forfeiture of both the deposit and the product's current price.
Pre-orders:
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Customers interested in pre-ordering a product that is currently unavailable or not in-store must pay a deposit.
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Once the pre-ordered product is purchased by the retailer, any change of mind by the customer resulting in cancellation of the purchase will lead to the forfeiture of their deposit
These policies are designed to ensure fairness and efficiency in managing customer reservations and pre-orders. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any further questions or concerns, please do not hesitate to contact us.